We are aware of the fact that you place your trust in us. On this page we want to let you know which data we collect when you use our website, why we collect these data, to whom we supply information and how we improve your user experience this way. We also want to explain to you how you can access this information and how to change or delete data we have collected. This way it is perfectly clear to you how we process your data.
Cooperation based on trust
Where in earlier times the authorities drew up plans and carried them out on their own, we now more and more often see close cooperation between various authorities, organisations and residents in our province. Since a number of years we have entered into active collaborations with people in the Province of Gelderland with own 'initiatives'. Together with our local residents and partners we examine what is needed to tackle social challenges. Sometimes we need to ask you for information to help us in our efforts.
The privacy of our residents and partners is very important to the Province of Gelderland. We want to handle your personal data carefully and confidentially. In this privacy statement we want to tell you which information we collect, in which way we use and secure this information, to whom we supply information and in which way you can access this information, how to change it or have it deleted.
Help us improve our province
Below we have listed a number of reasons why we ask you for information and in which way we collect and use your data, and how we handle your information meticulously and with great care.
When we refer to ‘personal data’ in this privacy statement, we mean the information about yourself that you provide us: such as your name, address, e-mail address and telephone number. But also (subsidy) products that you have received or email messages for example that you sent us. Below we have indicated which information we need for which services.
When entering personal data you sometimes have the possibility to include additional information. For example about topics you find interesting. We ask for this additional information because this way we have a clearer picture of the wishes of visitors of our Provincial Government building in Arnhem or online. It enables us to adjust our website accordingly. Providing information is of course optional.
We may also use these data to inform you about developments in the Province of Gelderland.
Which personal data do we collect and for what purpose?
Request information online
When you request information via gelderland.nl, when you apply for a subsidy or permit or subscribe to a newsletter, we need certain data from you such as your name, address, email address and in some cases your payment details. We need this information to be able to communicate with you and to make payments. Communication via gelderland.nl is always encrypted. The Province of Gelderland has taken this measure to protect privacy-sensitive information such as payment details
Send information to your address
When you ask us to send you information in print, we need your name and address. We also ask you for your telephone number and e-mail address in case there are problems with the delivery. We need these data to be able to comply with your request and this information will only be used for that specific purpose.
Provincial Desk
In order to offer you the help you need when you contact our provincial desk, we ask your personal data such as your name, address, e-mail address and telephone number. This information is only used to answer your question as completely and quickly as possible.
Information we collect automatically
In most cases we specifically ask you for your personal data. In a number of cases we collect data automatically on gelderland.nl through so-called ‘cookies’. This concerns technical data such as your IP address for example. Read more about our use of cookies in the cookie policy.
Supplying data to third parties
Sometimes we need to engage other businesses outside the Province of Gelderland to assist us with certain services. In some instances we have to share your data with those businesses because they need the information to perform the service to the Province of Gelderland and ultimately to you. The mail deliverer e.g. needs your name and address in order to be able to deliver packages and mail to you.
We limit the data that we share with third parties to the purposes for which the third party needs this information. These parties may never autonomously use your data for other purposes than we have agreed with them or supply the data to others. We strictly monitor these parties to ensure that your privacy is protected at all times.
Your personal data may also be supplied if we are under the obligation to do so, for example by certain legislation and regulations and/or a court order or judicial ruling. We may also supply your data when our services are (partly) placed with another authority and this party needs your data to continue the service to you.
We may also supply your data to all business units of the Province of Gelderland. We do so to prevent that you are frequently and repeatedly asked to provide the same data again. When supplying your information within the Province of Gelderland we always take adequate administrative, technical and physical security measures to protect the data against disclosure, changes and destruction.
Questions, access, update your data or have your data deleted
You have a number of rights if the province uses or wants to use your personal data.
- right to information: why are these data required and what will happen to them;
- right to access your personal data and the processing of your data by the province;
- right to correct, add, delete or protect your data when necessary;
- right to oppose processing your personal data;
- right to lodge a complaint against the use of your personal data.
When you share your information with the Province of Gelderland, you can always access this information. You can update, change or remove your data by calling, writing or emailing the provincial desk of the Province of Gelderland. In case of complaints, you can call us on telephone number +31(0)26 359 99 99.
Or write to the address below:
Province of Gelderland
attn. provincieloket
Concerning: privacy
Postbus 9090
6800 GX ARNHEM The Netherlands
Security
It is very important to the Province of Gelderland that we can ensure that your personal data are securely protected. That is why we take appropriate technical and organisational measures to protect your (personal) data against loss or any form of unlawful processing. The quality of the measures we take is regularly checked by an independent third party.
We keep this Privacy Statement up-to-date by continuously adapting it to relevant case law and new developments. If you want to have a clear picture of the most recent policy in your contacts with the province, we advise you to first read this online Privacy Statement. You will find the most recent version of our Privacy Statement on gelderland.nl.
